Refund policy

Refund & Return Policy

At Kalahari Glow Co., we want you to love every purchase. If something is not right, we’re here to help.

We accept returns for eligible items within 7 days of delivery.

To qualify for a return:

For hygiene reasons, the following items cannot be returned:

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of receiving your package.

Please include:

Once reviewed, we may offer:

We currently only replace items if they are defective or incorrectly shipped.

Please review sizing carefully before placing your order, as we do not offer returns for sizing issues.

For hygiene and sanitary reasons, certain items are considered final sale and cannot be returned or exchanged unless defective or incorrect.

These include:

Approved refunds will be processed back to your original payment method within 7–14 business days after inspection of the returned item.

Shipping fees are non-refundable unless the error was on our side.

Customers are responsible for return shipping costs unless:

We recommend using a trackable courier service, as we are not responsible for lost return parcels.

Orders may only be cancelled within 24 hours of purchase. Once processing or shipping begins, cancellations are no longer guaranteed.

For all return or refund requests, please contact us at:

Email: kalahariglowco@gmail.co.za

We’re here to help Monday–Friday.