Shipping policy

Shipping Policy

At Kalahari Glow Co., we are committed to ensuring that every order is processed and delivered with care, efficiency, and reliability.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. During peak periods, promotional campaigns, or high order volumes, processing times may be slightly extended.

Shipping Destination

We currently ship exclusively within South Africa.

Delivery Time

Estimated delivery time is 5–7 business days from the date of dispatch. While we strive to meet these timeframes consistently, delivery may occasionally vary due to courier operations, regional factors, or peak seasonal demand.

Order Fulfilment

Orders are fulfilled through trusted local courier and logistics partners to ensure secure and timely delivery across South Africa.

Shipping Fees

We offer free standard shipping on all orders within South Africa.

Order Tracking

Once your order has been dispatched, a tracking number will be sent to your email address, allowing you to monitor your shipment until delivery.

Address Accuracy

Customers are responsible for ensuring that all shipping details are accurate at checkout. Kalahari Glow Co. cannot be held liable for delays, losses, or failed deliveries resulting from incorrect or incomplete address information.

Delayed or Lost Packages

While we work closely with our courier partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control. In the event of a delayed or missing parcel, please contact our support team and we will assist in resolving the matter as quickly as possible.